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Meet the Department
MEET THE DEPARTMENT
DEPARTMENTAL AWARD WINNERS
What is the secret ‘screw’ that holds
your team together?
Creating a competitive and results-
orientated teams driven by Branch
Managers who take pride in their
business performances and are
motivated by daily leagues and KPI’s so
all are informed and driven to do better.
Not a secret formula but one which we
do well with consistency.
Can you highlight an exceptional
achievement
in
2014
that
distinguished you from other
departments across Al Habtoor
Motors?
Uniform pricing policy with buy in
from all Branches has helped to
improve profitability and reduce inter
branch competition, which then led to
better customer care and a smoother
transaction for all parties. Happy
customers ensure repeat business,
which is the core of our Customer
Charter.
What would be your advice other
departments across the Group
striving to receive the 2016
Departmental Award?
Stay off our patch! No really, to the
others looking to win this award in
2016, I would advise them to “up their
game“ as we have no intention of letting
this go. Taking the right actions at the
right time to ensure a better business
with the right results is the key to our
success. From our CEO and MD’s daily
involvement driving all teams on result
orientated practices will ensure that my
department will retain this award in the
coming year.
It’s been a phenomenal year for the Mitsubishi Sales Department, Al Habtoor Motors
As part of the launch of the new Customer Service Charter - Miles of Smiles, the Mitsubishi Sales Department
has helped put a smile on customer’s faces.
Joseph Rogan, Sales Director reveals...