Spring 2015

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AL
HABTOOR
MOTORS
Al Habtoor Motors officially unveiled
its much anticipated Customer
Charter, Miles of Smiles, at the
Habtoor Grand Hotel ballroom on
November 7, 2014. The event was
attended by Khalaf Al Habtoor,
Chairman of the Habtoor Group;
Sultan Al Habtoor, President,
Al Habtoor Motors; Ahmed Al
Habtoor, CEO, Al Habtoor Motors,
the management and over 1,000
employees from across the Al
Habtoor Motors business unit.
Al Habtoor Motors is the first
automobile distributor in the UAE
to roll out an initiative that clearly
defines its services and standards -
with a smile.
Miles of Smiles puts emphasis on
professionalism and integrity - with
a smile. It is based on five pillars of
customer service: A promises to value
customers’ relationship, investment,
safety, time and feedback. It also
provides the customer information on
how to get in touch with the company
and register customer feedback or seek
assistance.
Khalaf Al Habtoor said, “Customer
service excellence will differentiate Al
Habtoor Motors from the competition
in the market. We must treat all our
customers equally and with respect.
Employees are my company’s
greatest assets and we as a Group
are continuously investing in training to
improving their skills.”
Roma Andrews, Executive Director
Operations and HR, also spoke about
Al Habtoor Motor’s commitment to
developing an organisational culture
in which we value customer care. She
emphasized that for the programme to
succeed every single employee must
embrace it with passion; and that great
service comes from the heart.
To learn more on how Al Habtoor
Motors is improving the customer
service experience, click on the
following link
or visit your nearest
Al Habtoor Motors showrooms or
workshop.
Service with a smile!
Al Habtoor Motors launches its Customer Charter: Miles of Smiles, aimed at giving its customers the best service in the UAE!
Sujata Dutta, General Manager CRM
Roma Andrews, Executive Director
Operations and HR Karl Hamer, Managing Director
Khalaf Ahmad Al Habtoor
9 Al Habtoor Motors