Policies & Proceedures
Is there a minimum age requirement to drive?
The minimum age requirement in the UAE for rental customers
is normally 25 years of age. Drivers above 21 years of age may
also be allowed to rent a car, but extra insurance is mandatory
in such cases.
Can anyone drive my rented vehicle apart frommyself?
Any additional drivers must be declared and they should com-
ply with the age and driving license requirements. Additional
drivers will be charged AED 100. Please check the Terms and
Conditions for more details.
What insurance options are available?
A) Collision Damage Waiver (CDW)
The Collision Damage Waiver, or CDW, is optional collision
coverage available to customers for an extra fee. The CDW
transfers some risks from the car renter to the rental company,
reducing responsibility for loss or any damages to the vehicle.
It also reduces insurance excess, regardless of fault, provided
the vehicle is used in accordance with the Terms and Condi-
tions of the Rental Agreement.
B) Personal Accident Insurance (PAI)
The Personal Accident Insurance, or PAI, offers Accidental
Death, Permanent Total Disability, and Permanent Partial Dis-
ability caused by bodily injury to Diamondlease renters and
their passengers as per the seating capacity of the rented vehi-
cle.
What should I do during an accident?
In the unforeseen circumstances of your vehicle being involved
in an accident please note that the vehicle should not be moved
from the point of the accident or damage, except in the case
where the damage is minor and the vehicle is causing an ob-
struction to the traffic. You will then call the police (999) and
remain with the vehicle in order to obtain a police report. Once
you received the police report inform the same to Diamond
Lease 24hr customer care(04 -8852211).
Important note: It is the hirer’s responsibility to provide a com-
plete police report. Failure to obtain a police report means
that no claim can be made against the insurance policy;
therefore the client is liable to pay for the full cost of
repair even if CDW cover has been taken.
What should I do in case of a break-
down? Diamond Lease Car Rental of-
fers you 24hr breakdown and
roadside assistance. In the
event that you may require any
assistance, you can call our
24hr customer care (Tel. 04-
8852211).Employees proceed-
ing on annual leave are entitled
to their leave salary. The annual
leave salary will be paid prior
Usefull information
By: Diamond Lease
Business Ethics
By: Atef Moosa
Business Ethics are most important for each firm to en-
sure Company Values and Integrity is observed in all
business dealings.
“This policy is set down to emphasize that; it is liter-
ally everyone’s job first and foremost to be hospitable,
polite, and caring to every guest, every visit, and every
day”
However, Guest Courtesy and Hospitality is not only
geared towards satisfying our guests, it also stimulates
positive effect to our senior management, supervisors,
colleagues and co-employees. Good attitude is what
makes working rewarding and pleasant.”
• A company operates through its people and it is
theywho carry the responsibility for its good name.
The Company expects its employees not merely to
comply with the law but to conduct themselves in a
manner so that the Company’s reputation and high
standards are maintained.
• The Company follows a policy on business ethics,
the aim of which is to give guidance to the employ-
ees and to help preserve its most valuable asset, the
company’s reputation.
• It is the policy of the Company to observe all laws
and regulations applicable in the United Arab
Emirates.
• The provisions of this manual are supplemental to
contracts of employment and where there is a con-
flict between the Labor Contract and the manual,
the contract of employment shall prevail.
