Staff News
The first thing you hear when you call Al Habtoor Group’s Head Quarters,
and for the last eighteen years, is her voice that welcomes you and makes
sure you have been served. The person behind the familiar voice in none
other than Juliet Monsorate! We sat with her to know more about the person
behind the voice and we asked her these questions:
JULIETMONSORATE
1. How long have you been with Al Habtoor Group?
I have been with the group since 18 years. It was my first job. I
started in the Metropolitan Hotel on Sheikh Zayed road, and then
transferred to the head quarters a few years later.
2. How come you stayed with the group for so many years and
at the same position?
I stayed with the same company because I feel happy. I am con-
tent with my job. I have been with the group since many years and
never really considered changing because; first to move positions,
that needs a lot of training in order to master what you do, which
requires a lot of time and commitment, both of which I can not give.
Second, I never wished to move, because I always feel appreciated
and that people respect and understand the importance of the job
that I do.
3. Tell us about a funny incident that has happened with you
over the years, or some difficulties that you face.
I haven’t faced that many funny incidents in my years. But the most
difficult is always the fact that I don’t speak Arabic, and some peo-
ple call and immediately assume that I do and start talking, or when
they start talking without stopping while I have other people wait-
ing on hold.
4. How do you handle such matters?
I always try to stay professional and courteous and direct their calls
to the receptionist, who speaks Arabic, or excuse myself and put
them on hold without sounding rude or not interested.
5. What makes you a successful operator Juliet? What do you
advise other telephone operators who want to be successful at
what they do?
The first thing to do to be successful as a telephone operator is to
study the structure of the company you are in, who is who and who
is their assistant, especially the departments most requested.
Two, try to learn the system in place and use the technology to
your advantage.
Three, when answering the phone always be polite, professional
and answer with a smile.
Four, if someone calls and is angry, do not take it personal, stay
calm and professional. They are not angry at you.
Last, always take pride in what you do. It is the key to success.
6. How did you cope with the change from the old office to the
new, with all the new technology available?
At first I was a little skeptical of the new system because of the
new IP based technology. But once I learned it, I liked it. And the
sound quality is much better; also there are more lines available.
I also maintain a centralized speed dial list of over 400 and a con-
tact list of 4000 entries which is updated on a regular basis.
7. Tell us a little about your personal life
I am a wife and a mother. I have a daughter who is now in the 5th
grade, and I am very proud of her.
8. What do you do in your spare time? do you have any hob-
bies?
I am always taking care of my family and helping my daughter in
her studies, so I don’t have much time left for my hobbies. But I
love to watch Ashwarya Rai movies and cook. I prepare the best
Indian curries.
9. Our last question, what do you want to say to your mother
for mother’s day?
I want to say that my mother is the best mother in the world. Her
name is “Lily” and she is the most loving and caring person. I
wish her health and long life. I wish to be as good and close to my
daughter as she was with me. Happy mother’s day Mom.
Under
the Spotlight ...
Happy Mothers Day...
Liezl with her sons; Andre & Danielle
Juliet with her daughter Sherlyn
Onie with her daughter Gaby
Theresa with her daughter Mhaye
For everything you are…
And all that you do… Mother… You are wished a day
That’s as special as you!
Happy mother’s day
to all the mothers in
Al Habtoor Group!
Breaking News!
Marissa Grobler, Editor-in-Chief of Al
Shindagah Magazine recently passed her course
in Adult CPR & Basic First Aid Training.
Congratulations!!! Now we all feel a little safer
